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Homework Helper - SolveStudyAI · Help and frequently asked questions

Frequently Asked Questions

How do I scan a homework question?

1. Open SolveStudyAI and start a scan from the Home tab.
2. Position the question within the frame and take the photo, or tap Gallery to pick a photo you already have.
3. Crop the photo so it shows just the question you want solved.
4. Keep the app open for a few seconds while it reads the question and works out the steps. Your step-by-step solution appears on screen and is saved to your History on your device.

The first time, the app asks for your consent before sending a question to Google Gemini, and iOS asks for access to your camera or photos. The app only uses the image you take or pick. Once you have a solution, you can ask follow-up questions about it.

Why did my scan fail?

Most failed scans are caused by a blurry or unclear photo, a weak internet connection, or the AI service being busy for a moment. If the app says the AI is busy or the request timed out, wait a minute and tap Try Again. Those errors don't use up a solve. For the best results:

• Use good, even light and avoid shadows and glare on glossy pages or screens.
• Hold the phone steady and parallel to the page so the text is sharp and not tilted.
• Crop to one question. Including several questions or a whole page makes it harder for the AI to know what to solve.
• Make sure the whole question is visible, including any diagram, graph, table or answer choices it refers to.
• Write neatly if the question is handwritten, and keep symbols like exponents, fractions and signs clear.
• Pick the right subject so the explanation fits the question.
• Leave out personal details such as names, faces or your school ID.

Remember that AI answers can be wrong. If a solution doesn't look right, try a clearer photo, ask a follow-up question, or check it against your notes or textbook.

What are the daily limits, and when do they reset?

The free version includes a limited number of solves and tutor questions per day. SolveStudyAI Pro adds the AI Tutor chat and gives you higher daily limits. You can see how many free solves you have left on the Me tab. Daily allowances reset at midnight, in your device's local time.

How do I restore my purchase?

If you reinstalled the app or switched to a new device, open the Pro screen and tap Restore. Make sure you are signed in to the same Apple ID you used to buy Pro. This works for both subscriptions and the lifetime purchase. There is no separate SolveStudyAI account.

How do I cancel my subscription?

Subscriptions are managed by Apple, so they can't be cancelled inside the app, and deleting the app does not cancel them.

1. Open Settings on your iPhone or iPad.
2. Tap your name (Apple ID), then Subscriptions.
3. Tap SolveStudyAI, then Cancel Subscription.

Cancel at least 24 hours before the end of the current period (or free trial) to avoid being charged for the next one. You keep Pro until the period you paid for ends. The lifetime purchase is a one-time payment and has nothing to cancel.

How do I get a refund?

Payments are processed by Apple, and I can't issue refunds directly. Request a refund from Apple at reportaproblem.apple.com. Sign in with your Apple ID, choose "Request a refund", and select the SolveStudyAI purchase.

How do I delete my data? (Homework Helper - SolveStudyAI)

SolveStudyAI has no accounts. Your solved problems, tutor chats, settings and onboarding answers are stored only on your device.

1. A single problem: open History and delete the problem. Its image, solution and follow-up chat are removed from your device.
2. All on-device data: delete the SolveStudyAI app. This immediately deletes your saved problems, images, tutor chats, settings and onboarding answers.
3. Data held by services: email anmolsoftwaredeveloper@gmail.com with the subject "SolveStudyAI Data Deletion Request". If you purchased Pro, include your Apple order ID so I can find your record.
4. I will confirm by email and complete the deletion within 30 days.

What is deleted on request: analytics records tied to your app instance ID (Firebase Analytics) and your anonymous RevenueCat customer record, including purchase history and attributes.

What is kept: Apple keeps its own purchase and payment records under its policies, and I cannot delete those. Questions and messages sent to Google Gemini are processed to produce your answer and are not stored by me. Analytics data that has not been deleted on request expires automatically after up to 14 months. See the Privacy Policy for details.

Parents and guardians can use the same steps, or email me for help.

Can I hand in the answers as my homework?

SolveStudyAI is meant to help you learn how to solve a problem, not to replace your own work. AI answers can be wrong, so check them, and follow your school's and teacher's rules about using AI tools. See the Terms of Use.

Still stuck?

Email anmolsoftwaredeveloper@gmail.com with the subject "SolveStudyAI Support" and I'll help as soon as I can. You can also find the app on the App Store.